Terms and Conditions
TERMS AND CONDITIONS
§1.General and Application
The following terms and conditions apply for all contracts between the customer and Aurum Cph, about the delivery of goods, ordered on www.aurumcph.com
(1)The customer is responsible for maintaining the confidentiality of his/her account and password and for restricting access to his/her computer to prevent un-authorised access to its account. The customer agrees to accept responsibility for all activities that occur under its account or password.
(2)The customer should take all necessary steps to ensure that the password is kept confidential and secure. If any misuse or suspicion of misuse is taking place the customer shall inform Aurum Cph as soon as possible.
(3)The customer shall ensure that the details which are provided to Aurum Cph are correct and complete. The customer shall inform Aurum Cph instantly of any changes to the information that has been provided at the time of registration.
§3. Conclusion and subject matter of contract
(1)The customer places the order by carrying out the following steps:
(a)Select product(s) and “add to bag”. (b)Select “View Cart” to see detailed information of the products to be purchased. To proceed with the purchase click on “Final Checkout”. (c) Enter all personal information and click on “Continue”. (d)Choose relevant credit card as your payment method and enter all credit card details.
(2)After placing an order, Aurum Cph will send an e-mail to the customer, which confirms receipt of the order and contains the details of the order. This e-mail does not constitute the acceptance of the offer.
(3)Aurum Cph accepts the offer either by shipping the products to the address provided by the customer or by confirming the shipping by an email. The contract has not been concluded before Aurum Cph has accepted the offer.
(4)The payment will be collected before the order has been shipped.
§4. Prices and conditions of payment
(1)All prices stated on www.aurumcph.com are in include 25% Danish VAT. Shipping costs are not included. For detailed shipping costs, see § 5below. Credit card fees will never exceed the fixed once from the credit card suppliers.
(2)For payment Aurum Cph only accepts Credit cards accepted by 2checkout.
(3)In case of delivery outside EU the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.
(4)At the moment we do not offer tax-free purchases on orders from Non-EU countries.
(5)If the package is not picked up by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s pre-payments, return charges, any additional fees, etc.
(6)Aurum Cph reserves the right to change the prices and is not responsible for any printing errors.
(7)Orders in Gold can take up to 14 days due to casting procedure. Special gold orders can not be returned as Aurum Cph will already have made the expenses. Gold orders can be returned if they vary from the ordered jewellery or if there should be any mistake made by Aurum Cph, as we give a two-year guarantee.
(1)Products which are “on stock” will be delivered inside Denmark within 14working days within EU within 21 working days and outside the EU.
(a)If the customer orders several items and one or more of the ordered items are currently out of stock, Aurum Cph will not ship the goods until each of the ordered items is back in stock again. The delivery time in that case may take up to eight weeks for customers within the EU and up to 10 weeks for customers who are located outside the EU.
(2)The shipping costs depend on the customer’s location
Free delivery if you purchase for more than 3000 DKK
Delivery prices with insurance
(a)place of delivery inside Denmark 150 DKK
(b)place of delivery inside Scandinavia 150 DKK
(c)place of delivery inside EU 200 DKK
(d)place of delivery rest of the world 300 DKK
(3)Aurum Cph will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
(4) Whilst we take every care to ensure your goods are packaged in a way that protects them during transit but sometimes damage does occur. Of course we apologize sincerely for any inconvenience this issue may cause.
If something has been damaged during transit please return the jewellery to us, and we'll replace the jewellery with new pieces.
(5)PLEASE REMEMBER TO PICK UP YOUR PACKAGE! If the customer does not pick up the package and the package is shipped back to us, we will charge a fee of 150 DKK for Danish customers and 200 DDK for international costumers
If the package is not picked up by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s pre-payments, return charges, any additional fees, etc.
§7. Retention of title
Aurum Cph retains title to the goods until receipt of all payments in full.
§ 8. Warranty and liability
(1)Aurum Cph will give a two-year guarantee on all products.
If there is any mistake on the product from Aurum Cph, we are happy to repair it with out any cost for the customer. This is under the condition that the customer takes good care of it, and use it normal ways.
See the rules here (in Danish) https://taenk.dk/raadgivning-og-rettigheder/reklamationsret-10-vigtige-regler
The customer can return the product within 14 days of purchase, and recieve the money back, except the shipment costs witch will be deducted from the purchases.
RESTRICTIONS ON CANCELLATIONS, REFUNDS AND EXCHANGES
You will be refunded for standard delivery charges only for cancellations: where you have chosen to have goods delivered by premium delivery, you shall be entitled only to a refund up to the amount that you would have paid had you chosen standard delivery.
You shall not have the right to cancel your order for, or to exchange, goods which are clearly personalized or costume made.
The procedures set out here to cancel an order or exchange a product do not affect your right to reject faulty goods.
§9. Copyright and use of the website
(1)Also after the purchase Aurum Cph is still the owner of all intellectual property rights, particularly design rights and copyrights, concerning its goods.
(2)The customer is not entitled to extract and/or re-utilize parts of the contents of the website. In particular, the customer may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilization of any substantial parts of this website.
(3)The customer must not use the website(s) in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired.
CVR Number for Aurum 33135072